Return and Exchange Policy

Welcome to our store. We are committed to applying the highest standards of transparency and fairness in accordance with the laws and regulations issued by the Ministry of Commerce and Industry in the State of Kuwait and Consumer Protection Law No. (39) of 2014.

Please read the following terms and conditions regarding product exchanges and returns:

1. General Conditions for Returns and Exchanges (Within 14 Days)

The customer has the right to request a product exchange or return and receive a refund within 14 days from the purchase date stated on the invoice, under the following conditions:

  • The product must be in its original condition, exactly as received.
  • The product must not have been used, opened, or tested in any way.
  • The product must be sealed in its original manufacturer packaging with all accessories included.
  • The original purchase invoice (or the electronic invoice sent to the buyer) must be provided.

2. Special Exceptions for Cosmetics and Personal Care Products

Due to the nature of the products we offer (lash adhesive, bond/sealant, and lash remover), and to ensure public health and consumer safety in compliance with the regulations of the Kuwait Ministry of Commerce regarding personal goods that come into contact with the skin and face:

  • No exchange or return is allowed for any product whose plastic wrapper has been opened, seal broken, or used, for health and safety reasons.
  • The customer is eligible for an exchange or return only if the product is fully sealed in its original factory condition and has not been tampered with.

3. Manufacturing Defects or Non-Compliance with Specifications

The customer is entitled to exchange or return the product with a full refund, incurring no additional costs (including delivery fees), in the following cases:

  • If the product has a clear manufacturing defect affecting its quality or safety of use.
  • If the product does not match the specifications stated on the website or agreed upon at purchase.

In such cases, the store is obligated to replace the product immediately or issue a full refund within the legally prescribed timeframe.

4. Refund Mechanism and Method

  • Refunds will be processed using the same payment method used during purchase (K-Net, Credit Card, etc.).
  • Original delivery charges are non-refundable, unless the return is due to a manufacturing defect or an error by the store in fulfilling a wrong item.